Refund Policy

1 Purpose
The purpose of this policy is to ensure students, corporate clients and staff are fully aware of the way student fees and refunds are to be handled. This policy is designed to ensure that all students and corporate clients are treated fairly and with integrity when applying for refunds, and to ensure that Baw Baw First Aid complies with the Standards for Registered Training Organisations (RTOs) 2015 and other legislative requirements relevant to refund of client fees.

2 Scope
This policy applies to delivery of individual units of competency, skill sets, short accredited courses and nonaccredited courses as well as any combination of units and courses, accredited or otherwise.It does not apply to full qualifications as defined under the Australian Qualification Framework.

3 Policy Statements

3.1 Legislative Compliance
Baw Baw First Aid will at all times respect each student’s or client’s consumer rights and will abide by the following consumer protection legislation:
• Australian Consumer Law and Fair Trading Act 2012
• Australian Consumer Law and Fair Trading Regulations 2012
[In Victoria, the ACL replaces the Fair Trading Act 1999 (Vic) and the Trade Practices Act 1974 (Cth): parts IVa, V, Va and Vc.]

3.2 Cooling-Off Period
Under Australian Consumer Law, a ‘10-business-day cooling-off period’ does not apply where a student of their own initiative approaches the training organisation and, while being fully aware of their Terms and Conditions, books into a course. If a student was directly approached (face to face or by phone) by a training provider or a marketer, signed up on the spot and required to pay upfront, then a ‘10-business-day cooling-off period’ would apply.

3.3 Payment Facilities
Payments can be made by credit card (MasterCard and Visa only) or by electronic funds transfer (EFT).
Payment will be considered to have been received once funds have cleared in Baw Baw First Aid’s bank account.