HLTOUT010 – Communicate in complex situations to support health care is ideal for healthcare workers, emergency responders, and support staff who need to communicate clearly and compassionately in difficult or high-pressure situations.

You’ll learn how to interact with patients, colleagues, and external health professionals using both verbal and non-verbal communication. Realistic scenarios and incident report writing tasks help build confidence and practical understanding of complex healthcare communication.

Participants will complete the course online at their own pace, including assessments that require video recordings and written documentation. This course supports a wide range of roles in health services, first response, and aged or community care.